Privacy Policy

HavenTech, Inc. ("HavenTech," "we," "our," or "us") respects the privacy of individuals who visit our website and use our products and services. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, platforms, and related services.

This policy applies to information collected through:

• HavenTech websites
• HavenTech software platforms
• HavenTech connected devices and services
• Communications with HavenTech representatives
• Customer support interactions

HavenTech may collect several types of information depending on how you interact with our website, services, and platforms.

We may collect information you provide when you contact us through our website, request product information or a demonstration, register for events or newsletters, communicate with customer support, or submit forms. This may include:

• Name
• Email address
• Phone number
• Organization or company name
• Job title
• Any other information you choose to provide

When you visit our website, we may automatically collect certain information such as IP address, browser type, device type, operating system, pages visited, time and date of visits, and referring website addresses. This information helps us understand how visitors use our website and allows us to improve functionality and performance.

For customers using HavenTech products and services, certain operational data may be generated through connected systems such as wearable devices, environmental sensors, safety alerts, system performance logs, and operational data related to community infrastructure. This information is used to operate and support HavenTech technology platforms.

HavenTech uses information for the following purposes:

• Operating and maintaining our technology platforms
• Providing customer support and technical assistance
• Improving product functionality and reliability
• Communicating with customers and prospective customers
• Responding to inquiries or requests
• Sending relevant product updates or service notifications
• Conducting internal research and analytics
• Ensuring the security and integrity of our systems

HavenTech may share information in limited circumstances.

We may share information with trusted third-party service providers who help us operate our business, such as cloud hosting providers, infrastructure providers, analytics services, and customer support platforms. These providers are required to maintain appropriate security and confidentiality protections.

For operational data generated through HavenTech platforms, the customer organization operating the system — for example, a senior living community — controls how that data is used. HavenTech processes this data on behalf of those organizations in order to provide services.

We may disclose information if required to do so by law or if we believe disclosure is necessary to comply with legal obligations, respond to lawful requests from authorities, protect the safety of individuals, or protect the security of HavenTech systems.

HavenTech takes reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, or alteration. These measures may include:

• Encrypted communications
• Secure infrastructure environments
• Controlled access to systems and data
• Monitoring and security auditing
• Regular system updates and patching

While we take appropriate precautions, no system can guarantee absolute security.

HavenTech provides technology used within healthcare and senior living environments. In many cases, HavenTech acts as a technology service provider to care organizations rather than as the primary data controller.

When HavenTech processes data that may qualify as protected health information (PHI), we do so in accordance with applicable agreements with our customers and relevant healthcare regulations.

Our website may use cookies and similar technologies to improve site functionality, understand visitor behavior, and measure website performance.

You may control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

HavenTech retains information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and support operational and security requirements. Retention periods may vary depending on the type of data and contractual obligations with customers.

Our website may contain links to third-party websites. HavenTech is not responsible for the privacy practices of those websites. We encourage users to review the privacy policies of any external sites they visit.

HavenTech services and websites are not directed toward children under the age of 13. We do not knowingly collect personal information directly from children through our website.

HavenTech may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. When updates occur, the revised policy will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or HavenTech's data practices, please contact us: